Scheduling an appointment is easy and convenient! You can book online through our patient portal, call our office at (775) 423-3000 during business hours, or use our mobile app. For urgent care needs, we offer same-day appointments and walk-in services. When scheduling, please have your insurance information ready and let us know the reason for your visit so we can allocate appropriate time with your healthcare provider. New patients should arrive 15 minutes early to complete registration forms, or you can download and complete them in advance from our website.

Yes! We provide comprehensive telehealth services for both new and existing patients. Through our secure video conferencing platform, you can consult with healthcare providers from the comfort of your home. Telehealth is available for routine check-ups, follow-up visits, medication management, mental health counseling, and initial consultations. Many insurance plans now cover telehealth visits, making it an accessible and convenient option. Our technical support team can help you set up your device and ensure a smooth virtual appointment experience.

For your first appointment, please bring a valid photo ID, your insurance card, a list of current medications including dosages, and any relevant medical records or test results from previous providers. If you're taking supplements or over-the-counter medications regularly, include those on your list. It's also helpful to bring a list of questions or concerns you'd like to discuss. If you're seeing a specialist, bring a referral from your primary care physician if required by your insurance. New patients should complete registration forms available on our website to save time.

Patients can securely access their medical records through our online patient portal 24/7. The portal provides access to lab results, visit summaries, medication lists, immunization records, and billing information. You can also request records through our medical records department by completing an authorization form. We comply with HIPAA regulations to ensure your privacy and security. For emergencies or immediate care at other facilities, we can quickly transmit necessary medical information with your consent. Our staff is available to help you set up portal access and navigate the system.

We recommend age-appropriate preventive services including annual physical exams, vaccinations, cancer screenings (mammograms, colonoscopies, Pap tests), cardiovascular risk assessments, bone density scans, and diabetes screening. Your healthcare provider will create a personalized preventive care plan based on your age, gender, family history, and risk factors. Many preventive services are covered at 100% by insurance plans. We also emphasize lifestyle counseling for nutrition, exercise, stress management, and smoking cessation as essential components of preventive health.

While we're not an emergency room, we provide urgent care services for non-life-threatening conditions during business hours. For true medical emergencies (chest pain, difficulty breathing, severe bleeding, loss of consciousness), please call 911 or go to the nearest emergency room immediately. However, for urgent but non-emergency needs like sprains, minor cuts, fever, infections, or asthma attacks, we offer same-day appointments and extended hours. Our after-hours phone service provides guidance and can connect you with on-call healthcare providers for urgent concerns that cannot wait until regular business hours.

Patient privacy is our top priority. We strictly comply with HIPAA regulations and maintain comprehensive privacy policies. All staff members undergo regular privacy training, and our electronic health record system uses advanced encryption and security measures. We only share your medical information with authorized individuals involved in your care, and we obtain your consent before releasing records to external parties. Our facilities have private consultation rooms, and we implement secure communication methods for telehealth. We regularly audit our privacy practices and update security protocols to ensure your confidential information remains protected at all times.